Your right. Our duty. Privacy is fundamental. Your privacy is at the core of how we operate.
This Document transparently outlines our practices concerning your personal information. It details the types of data we gather, the purposes for which we use it, the circumstances under which it may be shared, and our overall approach to processing this information. This policy governs all personal information we handle in connection with your use of our website(the “Website”), your purchase of our services, and any other interactions you may have with us.
Please note that our Website may include links to third-party sites. We are not responsible for the privacy practices or the content of such external websites.
1. What personal data do we collect?
We collect personal data through three primary avenues: directly from you (e.g., information you voluntarily provide), indirectly from third-party sources (e.g., mobile refill from someone), and via automated technologies (e.g., cookies and analytics tools). A detailed breakdown of the data categories is outlined below.
The data directly collected from you includes, basic data like email address and phone number; preference data such as your favored products, payment methods, settings; financial data like your wallet address, wallet provider, etc; transaction data like product purchased together with its amount, transaction date; as well as customer support data that you provide to help with our customer investigation.
The data indirectly collected from you mainly includes: the information someone enters when he purchases gift cards for you, or tops up your mobile.
The data collected via automated technologies includes, (1) your device and its operating system, the browser you use, the network you use, and your IP address. (2) your activities, e.g., your browsing or clicking history on our website, and any analytic/diagnostic data.
Please note that we do not collect or process any sensitive personal data, like details concerning your race or ethnicity, religious or philosophical beliefs, sex related, political opinions, trade union membership, health information, or genetic data.
2. Why do we collect personal data?
2.1 Fulfill Service and Deliver Product
The provision of certain personal data is essential for us to sell our core services to you. When you place an order or request a service, we process your personal data to fulfill our contract with you. For instance, we require information such as your phone number or email address to successfully complete and deliver a mobile top-up or a digital gift card. It also allows us to communicate with you regarding your order status, payment processing, your inquiries or concerns about our products. In these cases, your service request cannot be fulfilled without you providing the necessary information.
2.2 Marketing and Advertising Purpose
If you opt to subscribe to our marketing newsletter, you provide us with explicit consent to use your email address to send you newsletters, promotional offers, and surveys. You retain the right to withdraw this consent and unsubscribe at any time, by directly contacting us at contact@bittogoods.com.
2.3 Service Improvement
We collect anonymized, aggregated data to analyze overall usage patterns of our website, products, and services. This analysis helps us review, optimize, and improve our offerings and service for all users.
3. How do we protect personal data?
Access to your personal data is strictly limited and granted on a need-to-know basis. Only authorized BitToGoods employees may access your information, and solely for the purpose of providing the services you have requested.
Upon receiving your information, we take industry-standard technical and organizational measures to protect its security on our systems. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, or to resolve potential disputes.
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external site before providing any personal information.
4. Miscellaneous
4.1 Inquiries and Contact
Should you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you may contact us at: contact@bittogoods.com.
4.2 Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices. The most current version will always be posted on this page. In the event of material changes that affect your rights, we will notify you through appropriate channels, which may include an email notification or a prominent notice on our website or within our application.
4.3 Primary Contact for Privacy Matters
For all inquiries specifically related to the BitToGoods Global Privacy Policy or the processing of your personal data, please direct your communication to contact@bittogoods.com.
5. Cookies Policy
This Cookies Policy applies to the website www.bittogoods.com, which is operated by HONG KONG BITTOGOODS TRADING CO., LIMITED (registration no. 78740961).
5.1 What Are Cookies
Cookies are small text files that are stored on your computer or other internet-enabled device when you load a website in your browser. Their primary function is to “remember” you and your preferences, ensuring a consistent and efficient user experience. For example, they enable essential functions like allowing you to remain logged in during a browsing session.
5.2 Cookies Used on This Website
Basic Cookies
These cookies are essential for providing you with core website features and personalized convenience. They allow the site to remember your preferences and settings (such as language or login state) across visits, enabling a smoother and more efficient user experience.
Analytics Cookies
We use analytics cookies to collect aggregated, anonymous information about how visitors interact with our website. This includes data such as the most frequently visited pages, total visitor counts, and navigation patterns. The insights gained help us understand overall usage trends, identify areas for improvement, and optimize the site’s structure and content to better serve our users.
Marketing Cookies
These cookies are primarily set by our advertising partners or social media platforms. They are used to track the performance of our advertising campaigns across different sites, measure the effectiveness of ads, and help deliver content and advertisements that are more relevant to your interests.
Specifically, we may use the following cookies:
Google Analytics, which is used to compute analytic statistics like the number of users, sessions, and so on.
Facebook, for posting advertising information in time.
Besides, cookies have varying lifespans. Session cookies expire when you close your browser, while persistent cookies remain until deleted or they expire. We use both.
5.3 How to Control Cookies
Upon your first visit to our website, a cookie consent banner was displayed to request your explicit, informed, and unambiguous consent for the use of cookies as described in this policy. Placing advertising and analytics cookies on your browser is contingent upon your consent.
If you do not consent, we will not deploy any non-essential cookies.
If you provide consent, you retain the right to withdraw it at any time. After refusing, no further information about your actions on our site will be shared with our analytics tools.
5.4 Contact Information
If you have any questions about our use of cookies, you may contact us via our support portal at bittogoods.com.